Testimonials

Check out the great assortment of things Haury’s customers have said about us on review sites!

I was completely impressed when I showed up around 10:40 a.m. and asked if anyone could help put on my left side wheel spat. The Mini Dealership had told me I could "just pop it on" and I was finding it rather difficult. I was welcomed promptly by your office staff and a man came out shortly thereafter, took a look, and told me he could put the wheel cover on immediately and free of charge. Within ten minutes, I was on my way. This kind of service and kindness leaves a mark. I already voted for you on the Best Auto Body Shop contest for Western WA and I promise to bring you my business in the future. Whoever the gentleman is who helped me also deserves to be commended for such exemplary customer service. Thank you very much.

My MINI (aka my baby) was hit by a Honda Element. My MINI was less than a year old at the time and let me tell you I was angry/sad/shocked/sad/relieved I was fine/pissed.. etc.. It was not my fault and all I cared about was getting my car fixed ASAP. I contacted the dealer and they highly recommended Haury's. With Haury's I had the relief of knowing they were a) highly recommended by the dealer, b) had access to genuine OEM parts, and c) obviously had tons of experience with MINIs since there are no MINI certified body shops. My insurance company was not happy since they could not save a buck or two, but be aware insurance shops often install already used parts on your car to save money. Do you really want that? Luckily I had Washington State laws on my side and they could not pressure me to go to one of their body shops. The people at Haury's kept me informed and gave me updates regarding the issues with the estimator and the progress of the the work on my car. They didn't even seem to mind when I kept asking when it will be done, excited to have my car back. They are strong supporters of the customer and the customer's rights. My MINI returned to me looking good as new. I would give Haury's a 5 if it were not for a tiny adjustment I had to go back for, but Haury's addressed the issue, and it was resolved quickly.

Haury's is a shop I will continue to go to for years to come. Why? Because the employees are professional, honest, caring--and most of all--the shop does high-end quality work. Frankly, I trust them with every aspect of my vehicle. In all of this, the prices are competitive, the location is very convenient, and they work with all types of insurances. Over the last 5 years I've brought four different cars into Haury's. Every experience has been great, and the service always above par. In fact, the shop is so good that before I buy any car, used or new, I'll take it in so they can look it over and tell me whether or not work has been done to it (these guys can tell because their professional!).

Insurance companies (like mine) will try to steer you away from Haury's. That is wrong, and against the law. Haury's gets this kind of flak from them because they have chosen not to take insurance contracts. Doing so would degrade the quality of their work. What that means is they will not cut corners unless YOU want them to. YOU are in control of your repair at Haury's...not your adjustor. That is the major difference with this shop-- they work for YOU.

Last summer I was rear-ended by another driver who was insured by Allstate. Dealing with the Allstate adjuster was not the most pleasant thing I've had to do, but Zac and everyone at Haury's were more than helpful. In addition to an absolutely flawless repair, Zac was able to get Allstate to promptly pay for the repairs without much of a fight. If I'm ever in an accident again, I will not hesitate to take my car to Haury's. Their quality of work and dedication to the customer are second to none.

My experience with Haury's was superb, as they were very professional, both in their workmanship and in their customer service --these guys really know how to operate a business properly, and to produce excellent results, even for the most detail-oriented of customers.  My car was returned to me three days after dropping it off, in showroom condition, with the paintwork looking just brilliant (and the interior clean!).  (No exaggeration about the showroom condition; I'm very particular about washing and waxing my car, and I've never gotten my paint to shine like that; the car looked brand new).

I tend to do some research before going to auto repair or body shops for major repairs.  And got referals to Haury's from my BMW club friends that said this is the place I should consider getting my truck repaired. My experience was fantastic and I would highly recommend going to Haury's.  They provided me a very detailed estimate with detailed breakdowns of labor and parts.  I got my Land Rover Discovery rear quarter panel replaced and painted that had a 11 year old paint and they matched new panel to the original paint exactly; obviously their painter is fantastic.  The cost ended up being almost exactly matching the estimate and I'm completely satisfied. If you have a need for major body repair, don't hesitate to drop by Haury's and talk with Jeff.  With Haury's you'll not be disappointed if you're looking for fixing something 100%.

This is the second time Haury's has done work on my car, and once again, they were top notch.  Zac is always extremely helpful, informative, and straight to the point.  He and Jeff worked great with my insurance company and went above and beyond the call of duty to make sure I got the best customer service and that my car (which is by no means a high end car) was repaired back to a level almost better then new. Bottom, line, they do things right in this shop.  They don't cut corners, they don't use crappy parts, and they take the time needed to do the job right.  You can't ask for anything better then that.  Would recommend them to anyone in a second.

Haury's Lake City Collision is one of the most extraordinary businesses that I have ever worked with.  After my accident, not knowing which way to turn, the staff directed me step-by-step.  They offered assurance every step of the way.  I knew by their level of professionalism that my car would be put back together and working better than before and looking good as new.  I was right!  They answered every call and e-mail promptly and spent as much time as needed until I understood everything.  Thank you, Haury's, for your excellent service, honesty and integrity.